Please verify the following three items:
- Email Address: Ensure that the correct email address for receiving invoices is registered in the "Invoice settings" section of eCloud.
- Spam Folder: Check your email software's spam or junk mail folder, as the invoice email might have been filtered there.
- Email Server Restrictions: Confirm that your email server is not blocking emails from our domain.
If you have checked these points and are still not receiving invoices, please contact our customer support desk using the inquiry form below.