Please try the following steps to resolve the issue:
1. Check the Recommended Environment
We recommend using the Google Chrome browser when using our products. Other browsers may not display correctly. Please use Google Chrome and try logging in again.
2. Please Try a Hard Refresh (Super Reload)
Sometimes, browser cache issues can prevent the screen from displaying correctly. In such cases, performing a hard reload on the problematic page may resolve the issue.
Please try one of the following methods based on your environment:
-
For Windows Users:
- Shift + Refresh button (Hold the "Shift" key while clicking the Refresh button)
- Or press "Ctrl + F5"
-
For Mac Users:
- Shift + Refresh button (Hold the "Shift" key while clicking the Refresh button)
- Or press "Command + Shift + R"
3.Error Message When Using the "Back" Button
After logging in, you may see the message “Oops! Something went wrong” if you use your browser’s “Back” button.
If this happens, please try logging in again from the URL below. This may resolve the issue.
4. Impact of Internal Network and Security Settings
If the issue persists after trying the above steps, your company's network security settings may be restricting access.
- Please check if other members are experiencing the same issue.
- If other members are facing the same problem, please add the domain related to our products to your whitelist (allowlist). You can find the list of domains to whitelist for each product below:
If the Issue is Still Not Resolved
If the problem is not resolved after trying the above steps 1-3, please attach a screenshot of the screen where the problem occurred and contact Customer Support.